Warranty Policy
Warranty Information
lankeleisi provides an easy, reliable and efficient service for all products under our warranty. Please refer to the chart below for the warranty periods of various products and accessories.
Our distributors, partners, sellers and re-sellers should provide after-sale services directly to their customers. If your lankeleisi product has a warranty-related issue, please contact the seller from whom you purchased the product. You should provide all relevant order information, such as warranty cards, invoices, receipts, etc.
Note:
All Parts Of The Whole Vehicle Will Be Guaranteed In Strict Accordance With The Warranty Period.
Unauthorized Modification Of The Controller, Battery, And Charger Is Not Warranted.
Gifts, Consumables And Packaging Accessories Are Not Covered By The Warranty.
The Damage Caused By Human Factors Is Not Covered By The Warranty.
|
PROJECT |
NAME |
THE TERM |
SERVICE CONTENT |
|
ELECTRIC DEVICE |
BATTERY |
12 MONTHS |
BATTERY FAILURE, FREE REPLACEMENT OF NEW BATTER IES WITHIN 3 MONTHS, FREE WARRANTY FOR 4 TO 12 MONTHS. (BATTERY WATER IS NOT GUARANTEED) |
|
MOTOR |
12 MONTHS |
FREE REPLACEMENT WITHIN 6 MONTHS OF MOTOR FAIL URE. 7-12 MONTHS FREE WARRANTY. (WATER IS NOT GUARANTEED) |
|
|
METER/ CONTROLLER/ CHARGER |
6MONTHS |
IN CASE OF FAILURE, THE PERFORMANCE CANNOT BE RECOVERED, AND IT CAN BE REPLACED. |
|
|
BOOSTER/ SWITCH/ ACCELERATOR/ HEADLIGHT |
3 MONTHS |
DYSFUNCTIONS CAN BE REPLACED FREE OF CHARGE |
|
|
BASIC PIECE |
FRAME |
24 MONTHS |
NATURAL CRACKING, DESOLDERING AND FRACTURE CAN BE REPLACED F^EE OF CHARGE |
|
FRONT |
6 MONTHS |
NATURAL CRACKING, DESOLDERING AND FRACTURE CAN BE REPLACED FREE OF CHARGE |
|
|
TIRE |
2 MONTHS |
PIERCING BY SHARP OBJECTS IS NOT COVERED UNDER WARRANTY |
|
|
TRANSMISSION SYSTEM/ PEDAL/ PARKING RACK |
3 MONTHS |
DYSFUNCTIONS CAN BE REPLACED FREE OF CHARGE |
WARRANTY PROCESS
Buyers have to provide sufficient proof of purchase.
A description of the defect needs be provided in order to issue a warranty claim.
Visible proof of defect must be provided along with the item's serial number (if any).
lankeleisi must document what happens when buyers troubleshoot the products.
You may need to return an item for quality inspection.
When you return the defective product, you should put it in the original packaging or the packaging approved by the dealer.
VALID PROOF OF PURCHASE
The order number of your online purchase from the lankeleisi's authorized reseller. (Check the resellers from where to buy page.)
Sales invoice.
Dated sales receipt from the authorized lankeleisi's reseller.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address that the item was originally shipped to).
WARRANTY WILL BE VOID IN THE FOLLOWING SITUATIONS:
The product is out of the warranty period.
The product is lost or stolen.
The product is free or complimentary.
The product is used in inappropriate ways or conditions, including but not limited to: falls, extreme temperatures, water, improper operations.
The product is not in its original state, such as modifications.
The product has been used in combinations with accessories that is not compatible with the product.
Buyers have no sufficient proof of purchase of products.
Unsupported software or firmware has been installed to the product.
When a damage is caused by the customer, the customer is responsible for the costs for the repairs and shipment.
Customers' personal items are sent to lankeleisi, instead of the lankeleisi products.
The product is purchased from an unauthorized re-seller.
REPAIRS
To request a repair, please write an email to: service@lankeleisi-eu.com
The serial number, description of the issue, a short video or photos and the invoice (PDF) should be included in your email.
We will respond within 24 hours after receiving your email.